SECURITY

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HOW TO PAY FOR DOMESTIC ORDERS

CHARGE: For most orders, we accept Visa, MasterCard, Discover, and American Express.

CHECKS: Shop4WoodenDollHouses accepts personal checks, money orders, cashier's checks, business checks, government or institutional-issued checks for the EXACT amount of the purchase including any shipping and handling charges.

We reserve the right to hold your order until check clearance is guaranteed. Bank cashier's checks, money orders, or wire transfers will assure your order of quick shipping.

Make checks out to and send checks to:

Discount Shop4Network LLC
202 Walton Way.
STE. 192 #228
Cedar Park, Tx 78613


COD: Unfortunately, at this time we cannot ship to you "Cash on Delivery",

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HANDLING/SERVICE CHARGES

Although we must always charge shipping (above), there are NO extra service charges on orders over $25.00 shipped throughout the US or US territories by our usual means of shipping.
 

Orders under $25.00 incur a $3.00 service charge.
 We would love for you to order anything you like. Even the smallest orders are important to us. However, because our prices are discounted, and in order to keep our prices to you at the lowest possible level, we must charge a $3.00 service fee on orders under $25.00.

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PRICE CHANGES

Because we deal with literally hundreds of suppliers and manufacturers and suppliers' prices change, our prices are in constant flux. Prices in our catalogue are kept current on a daily basis and are rarely different than the catalog shows. However, we are not responsible for typographical errors, and prices and availability are subject to change without notice.

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BACKORDERS AND DISCONTINUED

From time to time (and much to our dismay), shortages and out of stocks will occur. Items may be backordered for three reasons:

• There is more demand for the item than we originally anticipated, and our suppliers have to re-supply us with the additional inventory.
   
• The manufacturer has failed to ship to us in a timely manner due to a shortage of parts, materials, etc.
   
• Transportation strikes, natural disasters, etc.

When we experience an out of stock situation, your entire order will be shipped at one time if the out of stock item arrives within 5 working days of the date of your order.
 
If we don't anticipate being able to restock quickly enough to meet the 5-working day limit, your order will be shipped minus the out of stock item. At that time, out-of-stock items priced over $15.00 will be treated as a backorder unless the customer requests that we not ship backorders. Out-of-stock items priced under $15.00 will be deleted from the order, and you will be asked to re-order at another time.

For standard-sized backordered items, freight will be calculated on the entire order, charged on the first part, and the backordered items will be sent as quickly as possible with no additional freight charges. Oversized-backordered items (those marked with *'s or ++) will be charged the actual freight when they are shipped.

If we don't anticipate re-stock of an item in a reasonable amount of time, your order will be shipped minus the out of stock item, and you will be asked to re-order at another time.

Discontinued items will, of course, not be shipped.

You will receive a notice in the first package indicating the dispensation of any items not shipped.

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SIZES

No two individuals are alike. We will print the most accurate details possible of item sizes and recommendations for fit if we know them. However, all sizes are approximate, and we can NOT guarantee items as far as the fit per individual. Sizes listed are manufacturer specifications exactly.

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TAX

Retail tax is charged only to shipments shipped to or ordered by persons living in Texas. Even Texas residents can save on taxes! Our tax rate is 8.25%!

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SPECIAL ORDERS?

Some items are available but not stocked by our warehouses. They can be ordered from the manufacturers and shipped either through our warehouse or direct from the manufacturers to you. These items take a little more time to coordinate and ship, may incur an extra handling charge, and are non-returnable items. If you have ascertained the availability of the item by search through our e-mail search department, you may order it by telephone or direct e-mail order.

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SHIPPING CHARGES

See the Domestic Shipping for contiguous 48 US shipping. See the International Shipping for shipping outside the continental US See Hawaii, Alaska, US Territories, APO/FPO Shipping for shipping charges to those locations

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OUR NO-HASSLES PROMISE TO YOU

We want you to try anything in this catalogue risk-free. You'll usually find our product descriptions more complete than other pet supply catalogues. We feel that the more you know about a product, the more likely you are to like it when it arrives.

That's important to us because when you do receive a product from us, you have 30 days from the date of the invoice to decide if

it is what you expected

it fits your needs

it is what you want

If, upon viewing an item, you're not delighted with any merchandise you buy from us, just return it to us.* No explanation of why you are returning it is necessary, but we'd like to know if it will help us solve an inadequacy on our part. Also tell us what instructions you have concerning replacement, substitution, or refund

Send it prepaid, insured, in new, unused condition with its original parts, instructions, packaging, and your invoice (or a copy) within 30 days of the date on the original invoice.

 

* Exceptions are few and most of them are common sense. (ie: "We can't take back a half eaten hamburger or a crashed vehicle") We do not take back special orders, videos and books.

Items that do not meet the above few conditions will be subject to a restocking fee or, at the Company's option, returned to the customer without a refund. Shipping costs on any package returned to you will be charged to your account.

Click Here to download a Return Authorization Form

We are not responsible for damage which occurs in transit by return nor do we accept COD returns.



 

Send Returns and Exchanges to:
Discount Shop4Network LLC
202 Walton Way Suite 192 #228
Cedar Park, Texas 78613

 

When we receive your return, we'll exchange it or refund the purchase price (less shipping and handling), whichever you prefer. (Please allow 10-21 days for credit issue)

 

NON-RETURNABLE ITEMS

Shop4WoodenDollHouses is always concerned about your satisfaction. However, we regret that personalized items, books and videos, and special order items cannot be returned to us unless there is a defect in workmanship in which case we will replace with an identical product.

Also see information about remote control products and scooters above.

SHIPPING REFUSALS

Shop4WoodenDollHouses strives to give you the best service available anywhere. An order placed and shipped from our warehouse at your request is considered your responsibility as soon as it leaves our warehouse. Should you decide that you wish to refuse receipt of an item legitimately ordered from us (which has already been processed and handled through our order and shipping department) credit will be issued for the item, minus shipping charges and minus a 20% restocking fee.

If you wish to cancel an order after we have shipped and before you have received it, please call our service desk to request an authorization to refuse receipt (to avoid the 20% restocking fee). Email Service@Shop4Network.com

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DEFECTIVE MERCHANDISE

We purchase from the most reputable manufacturers, and there is rarely an issue with defective products. However, factories make the occasional mistake.

If an item doesn't work properly, please call the manufacturer (listed in the product literature) or e-mail our customer service department to report the problem immediately. In most cases (because we're not experts at diagnosing problems), we will put you into direct touch with the manufacturer.

 

In all cases, save all of the packaging and packing materials (1 business day) of receipt. Service@Shop4Network.com.

Defective items will be replaced with the identical item or handled by the manufacturer directly.

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SHOULD A MISTAKE OCCUR

We make every attempt to avoid errors in the processing of your order, but sometimes mistakes happen. When one does occur, please allow us to correct it.

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ITEMS DAMAGED IN SHIPPING

We ship by the most efficient means possible. However, damage occasionally occurs

If a package appears to have obvious damage on the outside which may affect the product inside, please refuse shipment at your door or ask the carrier to note the damage on his shipping manifest and call our customer service department within 24 hours to report any damage sustained.

This procedure is particularly important for large items shipped by motor freight carriers.

The customer must inspect the delivered item for damage (both external and not visible from the outside) upon receipt of the merchandise. That requires removing any shrink wrapping, cardboard or other packing materials so that all aspects can be inspected. Any damage should be noted on the carrier's acceptance report, and such damage reported to Shop4WoodenDollHouses.com within 24 hours of delivery.

Once the product is accepted by the Customer without notation of damage, damage incurred becomes the responsibility of the Customer, and (while Shop4WoodenDollHouses.com will help with any latent damage claim) Shop4WoodenDollHouses is not liable for damage incurred subsequent to receipt and acceptance of the product.

In all cases of damage, save all of the packaging and packing materials and email our customer service department within 24 hours (1 business day) of receipt. Service@Shop4Network.com.

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HOW WE DELIVER ORDERS WITHIN CONTINENTAL U.S.

We routinely ship Domestic (continental US) orders by UPS, Fed Ex, or USPS ground transportation. UPS and Fed Ex will not deliver to a post office box. For this reason, please provide us with a physical address for delivery rather than a Post Office Box. (See below if you need to ship to PO Box address)

Additionally, some oversize or inordinately heavy items may be shipped by Motor Freight or Regular Post. In that case, we will need your exact address to estimate charges.

Customers who request US Postal delivery or who give us only a Postal address to which to deliver will be delivered by USPS and are charged according to the policies for postal orders below. For Post Office Box Addresses, APO/FPO, Alaska, Hawaii, & US Territories

International orders

Most orders can leave our warehouse within 1 - 3 business Days of receipt of the order.

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FREIGHT CHARGES FOR ORDERS WITHIN CONTINENTAL U.S.

Shop4WoodenDollHouses ships for as low as $10.95. Domestic ground shipping charges on most orders are inexpensive and easy to calculate before you finalize your order.

In some places in our catalog, items are listed in case quantities. For those items, orders of multiple single packs will be billed at multiple pack rates where the number of individual items equals the multiple pack.

Because we have not anticipated all possible large volume or extra heavy purchases to single individuals, heavy or large volume orders may incur extra shipping above that calculated by the order cart. We will not, however, ship such an order with its added shipping charges without first contacting the customer to get approval of the changes.

The table below shows you charges according to the value of your purchase and whether you have ordered any Oversized items. Items marked with * or ~ or ++).

 

Standard Shipping Contiguous 48 States NOTE: Shipping Charges are not always correct in the shopping cart. A customer representative will contact you if your shipping charges are incorrect to get your approval before shipping any items to you.
Single Item Orders: $9.95 Ground Shipping (None Oversized Items)	$10.95
Each Additional Item Ships for only $4.00 when added to the same order (None Oversized Items)	$4.00
For ease of calculation: We charge an extra $4.00 over the standard shipping charges for one in your order. = add $8.00 over the standard chart = add $12.00 over the standard chart = add $16.00 over standard chart
Charges above exclude Any other order with items that must ship by Motor Freight which are then charged actual shipping. For exact freight charges, see freight quotes

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OVERSIZED ITEMS

An oversized item is one whose weight may be under 30 Lb. but whose physical dimensions and bulky appearance take up extra room in the cargo area of the shipper's transport vehicles. These items are charged for 30 Lb of weight even though they do not weigh 30 Lb.

A double oversized item is one whose weight is over 30 Lbs and under 70 Lb. but whose physical dimensions and bulky appearance take up extra room in the cargo area of the shipper's transport vehicles. These items are charged for 70 Lb of weight even though they do not weigh 70 Lb.

For ease of calculation, see the chart above

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SHIPPING TIME FOR ORDERS WITHIN CONTINENTAL U.S.

To Track your UPS Package

Shipping time = order processing time + shipping option you have chosen on your order.

Please allow 1-2 weeks for standard delivery of most items within the continental US. Domestic UPS takes 3-7 business working days for delivery. We can usually ship your order from our warehouse or the warehouse of the manufacturer or supplier within 1-3 working days of receipt of the order.

Fed Ex, UPS, US Postal Service, and the shipping departments of our suppliers are not under our employ, and we cannot guarantee exact delivery.

Because the arrival time of your order is often dictated by conditions which are out of our control, we would rather err on the side of caution than promise our customers what others may not be able to do

We will not normally be alarmed nor trace any usual ground shipments until at least 2 weeks after shipping.

Express UPS shipments are guaranteed by UPS to arrive on schedule. UPS Ground and USPS postal priority are not guaranteed by the shipper to arrive on any special time schedule.

To find out how long UPS Ground Transportation usually takes from Shop4WoodenDollHouses to you, go to UPS Transit Time and type in our Texas zip code: 78613. Add two working days (after the first working day we receive the order) to the transit time. That gives the order time to leave our warehouse.

While this is not a guarantee of delivery on that exact time schedule it is usually fairly realistic.

If timing is critical, please specify Next Day, 2nd day or 3 day Select delivery. Those items, obviously, will get special attention and express handling from our order department to you.
See more details about shipping charges and timing on rush orders.

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HOW WE DELIVER APO & U.S. TERRITORIES

Yes, we can ship to Alaska, Hawaii, and U.S. territories outside the contiguous 48 states by U.S. Postal Service or Postal Priority where possible. Additionally, sensitive to the plight of our many troops in foreign countries, we can now ship to APO or FPO addresses.

Most orders to Postal addresses ship by Priority mail. However, some extra heavy or dense items may ship regular post (i.e. foods or litter etc).

No tracking is provided by the U.S. Post Office, which complicates the process. Although we anticipate few problems, we can make no guarantees of adequate delivery.

Unfortunately, many of our distributors and suppliers will not ship by U.S. Postal Service. Therefore, some items incur longer shipping time as they must be shipped to our Texas warehouse before being sent to these addresses.

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SHIPPING CHARGES TO APO & U.S. TERRITORIES

Shipping charges to APO and FPO addresses, Alaska, Hawaii, and U.S. Territories are shown below.

 

Hi, AK, U.S. Territories, and APO/FPO Shipping NOTE: Shipping Charges are not always correct in the shopping cart for these areas. A customer representative will contact you if your shipping charges are incorrect to get your approval before shipping any items to you.
Single Item Orders: $9.95 Ground Shipping (None Oversized Items)	$10.95
Each Additional Item Ships for only $4.00 when added to the same order (None Oversized Items)	$4.00
Items marked with this symbol are charged regular shipping as described above plus oversize charges described below.

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